Work-Related Violence Case Studies: Public Transport - Bus drivers

  • Published: Health and Safety Executive, 2003
  • Authors: Health and Safety Executive
  • Date Added: 05 Mar 2013
  • Last Update: 05 Mar 2013
  • Format: html

Objectives: To provide a summary of the risks to drivers along with successful measures that have been implemented to address them.

Methodology: A case study of First Leeds bus company was carried out to review the three year programme of violence prevention which they have implemented.

Key Findings:

  • A number of key risks face bus drivers such as carrying cash, road rage incidents, drunk or aggressive passengers and youth/anti-social behaviour.

  • These risk factors can manifest themselves in a number ways from straight out assaults, to robberies, being threatened with weapons or being on the receiving end of vile behaviour.

  • Incidents such as those listed above can have a wide ranging consequences not only the drivers themselves but also on the companies they work for as well as passengers on the bus.

  • Consequences can include:

    • Physical injury;
    • Stress and fear which have a cumulative effect on health;
    • Lost time and production because of sickness absence;
    • Demoralisation and staff losses;
    • A negative effect on recruitment because people are put off when they hear about the problems;
    • Financial loss through compensation claims – although this is mitigated by a company-specific sick pay scheme.
  • First Leeds bus company have trialled a number of different measures to address these problems some have been successful while others have not.
  • Successful measures include:·

Training and techniques:

    • Diffusion techniques and interpersonal skills;
    • Liaison with police; and
    • Reporting incidents.

Work Environment and equipment:

    • Attack alarms;
    • Assault screens; and
    • CCTV.
  • While there have been costs associated with these measures, there have also been significant benefits such as declining assault rates, fewer compensation claims and improved morale.

Themes:

Bus driver personal risks, Mitigation measures.

Comments:

A useful summary of one of the main problems facing inner city bus drivers.

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