New Pan European Emergency Call system

  • Published: European Transport Safety Council (2013)
  • Authors: European Transport Safety Council
  • Date Added: 05 Apr 2016
  • Last Update: 05 Apr 2016
  • Format: pdf


Present research into the development and implementation of eCall technology.


Review of eCall technology: how it works, it’s benefits and guidance for future improvements.

Key Findings:

  • ECall technology will allow for emergency calls to be generated either manually or automatically from a vehicle immediately after a road collision has occurred. The system will allow for basic data to be gathered (location of the vehicle) which will then be transmitted to an operator while maintaining a voice communication channel with the vehicle occupants.

  • This technology is believed to be particularly useful in terms of reducing the response time for emergency services in remote rural areas. Research estimates that it could reduce rescue time by 50% in rural areas. The European Parliament and EU members have agreed that from 2017 all vehicles of categories M1 and N1 entering the European market should have an in-vehicle eCall system.

  • A number of additional facilities will have to be developed in order to ensure the effectiveness of the eCall system such as the ability of the network operators to transmit messages in a certain format and the implementation of emergency call centres to receive the calls.


Road safety, eCall technology, response time, rural areas, policy